Why US:

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We direct our efforts to the comprehensive service and long-term partnership with a customer, this allows our clients to get such benefits as reduction of outlays and date of project realization under high quality.

General approach to servicing.

Trouble-free working of company’s business processes is achieved by our following the principle of the ITIL, library, namely ITSM. concept. Process approach used in the library totally corresponds with the standards of the ISO 9000 series. Due to this, we offer high-quality service and guaranteed rebuild period of company’s IT infrastructure components. We single out the following typical services: Ensuring of workplaces’ functioning, E-mail system support, VPN – integration of distant offices into the single network, giving of Internet access, Web server support, Network security (distribution of user grant), file service, network printing, support of database, SQL, 1C. By completing the Service Level Agreement (SLA), you receive the guaranteed rebuild period of company’s IT infrastructure components as well as the list of services mentioned in this agreement.

It is also necessary to list the operations preventing possible denials and failures of IT infrastructure components:

- Adjustment and using the opportunity of secure distant operating with the workstations, servers and network equipment for ensuring of the quick solving of the problems in users’ work;
- Installing of the software that allows to realize centralized monitoring and served resources management;
- Keeping the SSI documentation including inventory of soft- and hardware in actual state;
- Monthly giving an account pointing the incident quantity, problems, service inquiries and scheduled operations of each service, indicating deviations of the real time parameters from the coordinated in SLA;
- Holding of the scheduled and preventive SSI maintenance operations, directed for preventing failures and making the operational SSI and data recovery possible;
- Analysis of the SSI functioning on the information base received in the service process and working out the recommendation for optimization of SSI operation;
- Application recording;
- Informing the application number to customer;
- Assignment of the responsible executor;
- Execution of application works in accordance with pre-concerted priorities defined in SLA;
Incident reaction period is standardized and is about 50 minutes. The exact solution depends on the failure type. In all cases measures are taken to minimize the failure duration. Service Level Agreement (SLA) elaborated and coordinated with customer regulates the period of failure elimination and quantity of given services.

Service arrangement:

1. Obligatory audit of customer’s IT-infrastructure
2. Services selection
3. Co-ordination of service parameters
4. Bringing to accepted standads


Operations costs

For the works cost defining we use individual approach to each customer. Total coordinated sum depends on the quantity of services, complexity of customer’s IT-infrastructure (servers, workstations, network printers quantity etc.), presence of distant offices and requires for incident elimination speed.

IT outsourcing has a number of benefits prevailing over traditional using of staffers that permanently increases popularity of this solution

1. Significant reduction of IT-infrastructure support outlays.
2. Company responsibilities and guarantees for the customer. IT-company is responsible for the quality of active jobs unlike system administrator representing himself only. IT-компания несет ответственность за качество выполняемых работ, в отличие от системного администратора, представляющего только себя.
3. Flexible payment system. E.g., in the case of rare applications and calls IT-company is ready to reduce monthly service cost .

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